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TEPLODOM
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Public Offer

Public Offer for the Sale of Goods

This Public Offer (hereinafter referred to as the “Offer”) is an official offer made by TEPLODOM LLC (hereinafter referred to as the “Seller”) to conclude a goods sale and purchase agreement on the terms set out below with any person who responds to this offer (Clause 2, Article 437 of the Civil Code of the Russian Federation).

The Offer is published on the Seller’s corporate website https://teplodom.ru (hereinafter referred to as the “Website”). Revision dated 20.10.2026.

1. General Provisions

1.1. The Offer is a public offer to conclude a goods sale and purchase agreement (hereinafter referred to as the “Agreement”) on the terms set out in the Offer.

1.2. Acceptance of the Offer means the Buyer performs the actions specified in Section 4 of the Offer. From the moment of acceptance, the Agreement is deemed concluded on the terms of the Offer.

1.3. The Offer governs relations between the Seller and the Buyer in connection with the purchase of Goods, including through the Seller’s online store and/or authorised partners, as well as, to the applicable extent, supplies to legal entities and OEM projects.

1.4. The Website is an information resource of the Seller. The Website does not accept orders or payments. Orders are placed and paid for in the relevant online store of the Seller or with an authorised partner, information about which is available in the “Where to Buy” section.

1.5. If Goods are purchased from an authorised partner, the relevant partner is the seller under such Agreement, and the sale terms are determined by that partner’s terms to the extent they do not conflict with the legislation of the Russian Federation. The terms of this Offer apply in relations with the Seller where TEPLODOM LLC acts as the seller.

1.6. The relations between the Parties are governed by the legislation of the Russian Federation, including the Civil Code of the Russian Federation and the Law of the Russian Federation No. 2300-1 dated 07.02.1992 “On Consumer Protection” (hereinafter referred to as the “Consumer Protection Law”).

2. Definitions

2.1. Seller means TEPLODOM LLC, INN 7704878757, KPP 773001001, OGRN 5147746284967, registered address: 121170, Moscow, intra-city territory of the Municipal District of Dorogomilovo, Kutuzovsky Prospekt, Building 36, Structure 2, Premises 1/4, Office 415.

2.2. Buyer means any individual or legal entity that has accepted the Offer.

2.3. Consumer means an individual purchasing Goods solely for personal, family, household and other needs not related to business activity.

2.4. Website means the Seller’s corporate website located at https://teplodom.ru, including its language versions.

2.5. Online Store means the online store of the Seller and/or an authorised partner through which an order for Goods is placed; information about stores and partners is available in the “Where to Buy” section.

2.6. Partner means a person selling the Seller’s Goods and specified in the “Where to Buy” section or in an agreement with the Seller.

2.7. Goods means products under the Emelya, Gorynych and other Seller’s brands presented on the Website and/or in the Online Store, including installation kits, slip-on seat heaters, heating elements, components, steering wheel heaters, ventilation systems and other products.

2.8. Order means a request for the purchase of Goods placed by the Buyer, specifying the range, quantity and method of receipt.

2.9. B2B/OEM means supplies of Goods to legal entities, car manufacturers and industrial customers, including supplies manufactured to individual technical requirements.

3. Subject of the Offer

3.1. The Seller undertakes to transfer the Goods to the Buyer, and the Buyer undertakes to accept and pay for the Goods on the terms of the Offer.

3.2. The range, characteristics, configuration, images and other information about the Goods are published on the Website and/or in the Online Store. Product images may differ from the actual appearance; current information is clarified when placing an Order.

3.3. B2B/OEM supplies are made on the basis of separate agreements, specifications or invoices that set out the volume, deadlines, price, quality requirements and other terms. This Offer applies to such relations to the extent it does not conflict with those documents.

3.4. The Offer is not an agreement for research and development, design or manufacture of OEM products. Such relations are formalised by separate agreements.

4. Placing an Order and Acceptance of the Offer

4.1. The Consumer places an Order in the Online Store or with a Partner by filling in the required details and choosing the delivery and payment method.

4.2. Acceptance of the Offer means placing an Order and/or paying for it, as well as confirmation of the Order by the Seller or the Online Store. From the moment of acceptance, the Offer becomes the Agreement.

4.3. For B2B/OEM, acceptance means sending a request, issuing an invoice, signing an agreement or specification, or paying an invoice, depending on the agreed procedure.

4.4. The Seller may refuse to process an Order if the Goods are unavailable, the Buyer’s details contain errors, there are signs of unfair conduct, or on other lawful grounds, by notifying the Buyer in a reasonable manner.

4.5. The Buyer is responsible for the accuracy of the details provided and for timely receipt of information about the Order.

5. Price and Payment

5.1. Prices for the Goods are stated in Russian roubles in the relevant Online Store or invoice. Delivery costs are stated separately unless otherwise provided by the terms of the store or partner.

5.2. The Seller may change prices before acceptance of the Offer. The price agreed upon acceptance does not change, except as provided by law.

5.3. Payment may be made using the methods available in the relevant Online Store or with a Partner, including by bank card, through the Faster Payments System (SBP) and by bank transfer/invoice for legal entities.

5.4. The Website does not accept payments. Payment is made in the Online Store or with a Partner in accordance with their terms.

5.5. For B2B/OEM, the settlement procedure and the presence and amount of VAT are determined by the agreement, invoice and the Seller’s tax regime.

5.6. Fees of banks and payment systems related to payment are determined by the rules of the relevant organisations.

6. Delivery and Acceptance of Goods

6.1. Goods are delivered across Russia and to CIS countries using the methods available in the relevant Online Store or with a Partner. Delivery times, costs and carriers are determined by the terms of the store or partner.

6.2. Delivery time depends on the region, the selected delivery method and the carrier. The stated times are indicative unless otherwise expressly agreed by the Parties.

6.3. Upon acceptance of the Goods, the Buyer checks the integrity of the packaging, completeness and appearance of the Goods. If damage is found, the Buyer records it with the carrier and notifies the Seller or the Partner.

6.4. The transfer of the risk of accidental loss or damage to the Goods is determined by law and the terms of the relevant Online Store or Partner.

6.5. For B2B/OEM, delivery terms and deadlines are determined by the agreement or specification.

7. Quality of Goods and Warranty

7.1. The quality of the Goods complies with the requirements of the legislation of the Russian Federation, technical documentation and information published on the Website and/or in the Online Store.

7.2. The warranty period for the Goods is stated on the relevant product page and/or in the warranty card (accompanying documentation). If no warranty period is stated, the periods established by law apply.

7.3. The warranty does not cover damage resulting from mechanical impact, improper installation or operation, interference by third parties, use of the Goods for purposes other than intended, natural wear and tear, or external factors not related to manufacturing defects.

7.4. Quality claims are sent to the Seller or the Partner using the contacts specified on the Website and in the documentation. The claim review period is 30 calendar days unless another period is established by law.

7.5. For B2B/OEM, warranty terms are determined by the agreement or specification.

8. Returns and Exchange of Goods

8.1. The Consumer has the right to refuse Goods of proper quality within 7 days from the date of receipt, provided that the presentation, consumer properties, packaging and documents are preserved and there is evidence of purchase (Article 26.1 of the Consumer Protection Law).

8.2. A refund to the Consumer is made no later than 10 days from the date of receipt of the request, unless another period is established by law. The refund is made in the same manner in which payment was made, unless the Parties agree otherwise.

8.3. Goods with defects are subject to return, replacement or repair in accordance with the law and the warranty terms.

8.4. Goods manufactured to individual order, as well as goods not subject to return or exchange under the law, are not subject to return if they are of proper quality.

8.5. The costs of return delivery of the Goods are determined by law and the terms of the relevant Online Store or Partner.

8.6. For B2B/OEM, the return and exchange procedure is determined by the agreement.

9. Liability of the Parties and Force Majeure

9.1. The Parties are liable for non-performance or improper performance of obligations in accordance with the legislation of the Russian Federation and the terms of the Agreement.

9.2. The Seller is not liable for damage arising from improper installation, operation or use of the Goods for purposes other than intended, unless otherwise provided by law.

9.3. The Parties are released from liability for non-performance of obligations caused by force majeure, provided that the other Party is notified in a timely manner.

9.4. Nothing in the Offer limits the Consumer’s rights established by the legislation of the Russian Federation.

10. Personal Data

10.1. The Buyer’s personal data is processed in accordance with the Privacy Policy published at https://teplodom.ru/en/privacy-policy/.

10.2. Acceptance of the Offer constitutes the Buyer’s consent to the Privacy Policy to the extent necessary for the conclusion and performance of the Agreement.

10.3. The procedure for withdrawing consent to the processing of personal data is set out in the Privacy Policy.

11. Intellectual Property

11.1. Trademarks, logos, text and graphic materials published on the Website belong to the Seller or other rights holders.

11.2. Use of the Website materials without the prior written consent of the rights holder is not permitted.

12. Dispute Resolution

12.1. The Parties shall take measures to resolve disputes through negotiations and by sending a claim. The response period for a claim is 30 calendar days unless another period is established by law.

12.2. If no agreement is reached, the dispute is resolved in court in accordance with the legislation of the Russian Federation. The Consumer has the right to apply to the court at their place of residence or stay, or at the place of conclusion or performance of the Agreement.

12.3. The applicable law is the law of the Russian Federation.

13. Validity and Amendment of the Offer

13.1. The Offer is valid until it is withdrawn or amended by the Seller.

13.2. The Seller may amend or withdraw the Offer by publishing a new revision on the Website. Amendments do not have retroactive effect for Agreements concluded before their publication.

13.3. A new revision of the Offer comes into force from the moment of its publication on the Website, unless otherwise stated in it.

13.4. The current revision of the Offer is always available on the Website.

14. Seller’s Details

  • Full name: TEPLODOM LLC
  • INN: 7704878757
  • KPP: 773001001
  • OGRN: 5147746284967
  • Registered address: 121170, Moscow, intra-city territory of the Municipal District of Dorogomilovo, Kutuzovsky Prospekt, Building 36, Structure 2, Premises 1/4, Office 415
  • Postal address: 121170, Moscow, P.O. Box 6
  • Phones: +7 495 185-69-77, +7 495 185-69-70
  • E-mail: info@teplodom.ru
  • Websites: https://teplodom.ru, https://teplodom.ru
  • Working hours: Mon–Fri 9:00–18:00 (MSK)
  • Bank details: account 40702810938000028148 with Sberbank PJSC, Moscow; correspondent account 30101810400000000225; BIC 044525225